The purpose of this policy is to explain how Valley Enterprises collects, protects, and uses personal data. Valley Enterprises is committed to ensuring that any personal data supplied by its customers or is otherwise generated by its business activities is collected and processed fairly and lawfully.
Valley Enterprises needs certain personal data to enable it to provide its products and services to its customers and end users. The personal data collected will generally include: company name, company size and sector, individual contact names and job titles for delivery, installation, support and billing, postal address, telephone and fax numbers, e-mail addresses. Valley Enterprises also has access to personal data that is generated over the Network utilised by Valley Enterprises services including IP and email addresses for incoming and outgoing data and network usage data.
In certain circumstances Valley Enterprises may also collect financial information about Valley Enterprises customers and end users from third parties to enable Valley Enterprises to assess its risks in granting credit terms and contact information about organisations Valley Enterprises considers may be interested in Valley Enterprises products and services.
Valley Enterprises obtains personal data in a number of ways including from orders placed by customers and end users (whether by telephone, fax or email or by application form); from enquiries made by existing customers and potential customers, (including information gathered at marketing events and via the Valley Enterprises website); from third party list brokers; from resellers who pass on personal data to Valley Enterprises about end users; and directly from the Network utilised by Valley Enterprises services.
No, Valley Enterprises does not transfer or process personal data outside of the UK.
Valley Enterprises will pass personal data within its internal departments in order to fulfil sales and support obligations as well as to finance departments to enable invoicing.
As a general rule, Valley Enterprises does not disclose personal data to unaffiliated third parties except where customer consent has been obtained, where Valley Enterprises is under an obligation by law to disclose personal data or where Valley Enterprises has contracted with third parties to assist in providing services to Valley Enterprises customers such as for delivery, installation and systems support services.
Valley Enterprises takes customer confidentiality and security very seriously. Valley Enterprises has implemented appropriate internal security procedures that restrict access to and disclosure of personal data within Valley Enterprises. These procedures will be reviewed from time to time to determine whether they are being complied with and are effective.
Valley Enterprises will also actively investigate and cooperate with law enforcement agencies any allegations of abuse or violation of system or network security as set out in the applicable Valley Enterprises Acceptable Use Policy (http://www.valleyenterprises.co.uk/legal/aup/).
The law in certain jurisdictions (including countries within the European Economic Area) gives individuals whose personal data is held by Valley Enterprises specific rights to access and rectify personal data held about them. These include the right to:
If any individual wishes to contact Valley Enterprises regarding the personal data held about them or has any other question about Valley Enterprises' data privacy procedures, they should direct an email to enquiries@valleyenterprises.co.uk or send a letter to the direction of " Valley Enterprises Customer Services Department" at the Valley Enterprises head office.
As part of Valley Enterprises' commitment to compliance with data privacy requirements, and to reflect changes in Valley Enterprises' operating procedures, Valley Enterprises may update the terms of this policy from time to time, and will post the revised policy at http://www.valleyenterprises.co.uk/legal/data-protection/.